Frequently Asked Questions
Everything you need to know about our premium KVM and connectivity solutions.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
Does TESmart offer a warranty on its products?
Yes, we provide a 1-year limited warranty on all our KVM switches and electronics. This covers manufacturing defects and hardware failures under normal usage conditions.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
Are TESmart KVM switches compatible with both Mac and Windows?
Most of our KVM switches are cross-platform compatible, supporting Windows, macOS, Linux, and Unix. Please check the specific product specifications for detailed compatibility information.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I get technical support for my device?
You can reach our technical support team via the 'Contact Us' page or by emailing [email protected]. We also provide downloadable manuals and firmware updates on our website.