Returns & Exchanges
At TESmart, we stand behind the quality of our KVM switches and AV solutions with a 30-day money-back guarantee for all orders. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your technical needs are met.
Initiate a Request
Contact our support team via the online portal or email with your order number and the specific reason for your return.
Receive Authorization
Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Pack and Ship
Securely pack the device in its original packaging, including all cables and accessories, and clearly mark the RMA number on the exterior of the box.
Inspection and Refund
After our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing